At Mahamantra Sugandh Vatika, we take immense pride in the quality and craftsmanship of our direct-blended incense products. Since our products are consumable and fragrance-sensitive, we follow a strict policy to ensure the hygiene and integrity of our stock.
1. Cancellations
- Before Dispatch: You may request to cancel your order within 12 hours of placement or until the order is “Processed,” whichever is earlier. Once the order has been handed over to our courier partner, it cannot be cancelled.
- How to Cancel: To request a cancellation, please contact our support team immediately at support@mahamantra.co.in with your Order ID.
2. Return & Exchange Policy
- No Returns for “Change of Mind”: Due to the nature of aromatic products, we do not accept returns or exchanges if a customer does not like a particular fragrance or has a change of mind after purchase. We encourage customers to try our smaller packs before committing to larger quantities.
- Damaged or Wrong Products: Returns/Exchanges are only accepted if:
- The product was damaged during transit.
- You received the wrong item/fragrance.
- Requirement for Claims: To be eligible for a replacement or refund in the case of damage, you must provide a continuous unboxing video as proof. This video must be shared with us within 24 hours of the delivery timestamp.
3. Refund Process
- Approval: Once your claim for a damaged/wrong product is verified via the unboxing video, we will initiate a refund or offer a free reshipment, as per your preference.
- Method of Refund: All refunds are processed back to the original payment method used during the transaction. We do not provide refunds in cash.
- Timeline: We use Razorpay as our primary payment partner. Once we initiate the refund from our end, it typically takes 5 to 7 business days to reflect in your bank account or credit card statement, as per standard banking protocols.
4. Non-Refundable Situations
We will not be able to issue a refund or replacement in the following cases:
- Damage caused due to improper storage or handling by the customer after delivery.
- Orders where the customer provided an incorrect or incomplete shipping address.
- Parcels that are returned to us (RTO) after multiple failed delivery attempts by the courier.